How Emergency Calling Works
Where enabled and properly configured, Triton routes 911 calls using emergency-service information associated with the applicable DID, device, site or service configuration.
Registered Locations
Customers must provide complete and accurate emergency locations and update them before moving a phone, device, extension or service.
DID, Device and Site Assignment
Customers must ensure each applicable DID, endpoint, extension, PBX site or remote user is associated with the correct location.
Power, Internet and Equipment Limitations
- 911 may not function during a power outage.
- 911 may fail when Internet connectivity is unavailable or impaired.
- PBX, firewall, routing, DNS or equipment failures may prevent a call.
- Moved devices may send outdated locations unless updated.
- Suspended, disconnected or unconfigured services may not complete 911 calls.
Hosted PBX and Multi-Line Systems
Customers must configure direct 911 dialing, on-site notifications and dispatchable-location information as required for the deployment.
Testing Restrictions
Do not place unnecessary live 911 test calls. Contact Triton before testing and follow applicable instructions.
Alternative Emergency Methods
Maintain an alternate method of contacting emergency services, especially during power, Internet or equipment outages.
Customer Acknowledgment
Customers must acknowledge applicable VoIP 911 limitations during activation, and Triton should retain the acknowledgment.
Contact
Legal questions: legal@tritontelephone.com. Privacy: privacy@tritontelephone.com. Security: security@tritontelephone.com.
