Availability Language
References to a 99.99% uptime focus describe an operational objective unless a signed service schedule expressly creates a measured commitment and remedy.
Covered Services and Measurement
Any contractual metric must identify the service, measurement point, reporting source, calculation period and minimum qualifying outage.
Common Exclusions
- Scheduled or emergency maintenance.
- Customer PBX, equipment, power, LAN, firewall or configuration.
- Public Internet or customer ISP failures.
- Third-party events outside the defined service boundary.
- Fraud controls, suspension, legal compliance or customer-requested changes.
- Force majeure and agreement exclusions.
Two-Region and Three-Region HA
Eligible HA trunk groups may be configured across selected Triton regions. Three-region service is designed around Dallas, Chicago and Los Angeles.
Health Checks and Failover
Failover depends on the health-check method, qualifying condition, routing policy, customer destination and service design. A successful health check does not guarantee every call.
Customer Requirements
- Approved and reachable destinations.
- Compatible PBX, signaling, firewall and routing.
- Accurate trunk and failover information.
- Testing before production reliance.
- Prompt updates when destinations change.
Service Credits
No service credit is offered unless stated in a signed agreement or schedule. Claim deadlines and remedies must be defined there.
Contact
Legal questions: legal@tritontelephone.com. Privacy: privacy@tritontelephone.com. Security: security@tritontelephone.com.
