Consent and Responsibility
Customers must obtain and document legally sufficient consent before messaging. Requirements depend on purpose, content, sender, recipient and law.
Sender Identification and Disclosures
Signup flows and messages should identify the sender, describe the program, disclose frequency, state that message and data rates may apply, and provide HELP and STOP instructions where appropriate.
Opt-Out and Revocation
Customers must promptly honor valid opt-out or consent-revocation requests, including recognized keywords and other reasonable methods required by law or carrier rules.
Contact Lists
Purchased, rented, scraped, harvested or improperly shared lists are prohibited. Maintain evidence of consent.
10DLC and Toll-Free Verification
Provide accurate brand, campaign, use-case, sample-message, consent and opt-out information. Approval is not guaranteed.
Prohibited Content
Illegal, fraudulent, deceptive, threatening, harassing, malicious or carrier-prohibited content is not permitted.
Carrier Filtering and Delivery
Carriers may filter, delay, reject or limit messages. Delivery is not guaranteed to every recipient or network.
Complaints and Opt-Out Rates
Triton may restrict a campaign for complaints, high opt-out rates, inaccurate registration, consent concerns or carrier enforcement.
Records and Retention
Customers must retain consent, campaign and opt-out records as required. Triton may retain records for delivery, billing, support, fraud prevention and compliance.
Mobile Information
Mobile numbers and consent records may not be shared for unrelated marketing. Final language must match actual practices.
Contact
Legal questions: legal@tritontelephone.com. Privacy: privacy@tritontelephone.com. Security: security@tritontelephone.com.
